Terms Of Service

TERMS OF SERVICE

If you are not completely satisfied with an item, you may return it within 10 days of having received it. The item must be in its original condition; including all parts, accessories, tags and packaging. Any return shipping costs are non-refundable, unless the item is being returned as a result of our error (defective or wrong item sent). For your protection, send your return insured. We are not responsible for returned items that are lost or damaged by the shipping company. Returns must be prepaid. Save your shipping receipt and tracking number for proof of return. If an item is missing from your order, damaged, defective or incorrect, you must contact us by phone or email within 5 days of receiving the item/package so that our customer care specialist can explain what steps need to be taken to resolve the issue. Certain items, such as saddles, may be subject to a 20% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for items in the following categories: DVDs, CDs, Video Games, Books, Bits, Undergarments, Food/Treat Items, Supplements, Dewormer, Special Orders (non-stock or large quantities of in-stock items), and Discontinued/Clearance Items. Personalized items cannot be exchanged or returned.

TACK WARNING

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Carefully examine all equipment, looking for breaks, cracks or signs of wear and stress. Do not use any equipment that is broken, rusted, cracked or showing any signs of stress. The equine sport can be a hazardous activity which may subject the participant to severe injury. Darkhorse Saddlery, including it's owner(s) or management, affiliates and employees will not assume any liability for your activities, or guarantee any use of the products you purchase online or in-store. You must inspect any item carefully before purchase. There are no returns on used or consignment items. Responsibility for care of your purchased equipment, whether used or new, and the decision to use any riding, training or grooming item, rests solely with the user. No warranty or fitness for use is expressed or implied on any item sold by Darkhorse Saddlery, unless guaranteed or stated by the manufacturer.
 
 
EQUESTRIAN WARNING - PLEASE READ!

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**For All ASTM and/or SEI Certified Helmets:** 
*********NOTICE AND WARNING!*********
Helmet Notice, Disclaimer & Warning:

All equestrian sports are inherently dangerous and involve the risk of serious injury or death. Riders using these products ride at their own risk with full knowledge of the hazards and risks associated with their activities. These Helmets are designed for equestrian use only. Helmets cannot offer complete protection from injury or death to riders in case of fall, collision, impact, loss of control or otherwise. Helmets cannot protect areas of the head that are not covered. Helmets offer no protection against injuries involving forces other than impact.

CAUTION: Helmets must fit well and all retention straps must be securely fastened. You are responsible for properly fitting your own helmet. Helmets are constructed so that the energy of an impact may be absorbed through partial destruction of the helmet. Helmets that suffer an impact should be destroyed and replaced. The protective qualities of helmets may be compromised by prior impact, age, use and many common substances. Always follow the manufacturer’s recommendations before applying cleaning agents, paints, or adhesives.

Darkhorse Saddlery disclaims any responsibility for injuries or death incurred while wearing any of the helmets offered for sale, or using any tack or related equipment. Representations regarding testing results, equipment ratings, product specifications, ASTM and/or SEI standards, and the adequacy of all such standards and designations are made solely by the product’s manufacturer. Darkhorse Saddlery does not warrant or confirm the representations of the manufacturers. Darkhorse Saddlery makes no representations expressed or implied regarding the fitness of these products for any particular purpose nor the extent to which the products protect riders from injury or death. By purchasing any of the helmets, saddles or tack offered for sale and using it/wearing it, the purchaser AGREES FREELY AND VOLUNTARILY TO ASSUME ALL RISKS RELATED TO EQUESTRIAN SPORTS, including the risk of personal injury, damage, death or property damage. Further, to the maximum extent permitted by law, the purchaser does release Darkhorse Saddlery, it's owner(s) agents, employees and representatives, from any and all responsibility or legal liability related to purchaser’s participation in equestrian activities.